Services Status

THIS IS A SCHEDULED EVENT Jan 30, 16:00 - 17:00 GMTDec 20, 14:25 GMTScheduled - Hi,Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 16.00 and 17.00 on the 30/01/2025.Please email the team for anything urgent on:support@gradwell.comcustomerservice@gradwell.comorder.escalation@gradwell.comtech@gradwell.comWe apologise for any inconvenience this may cause.

THIS IS A SCHEDULED EVENT Jan 20, 23:00 GMT  -  Jan 21, 04:00 GMTJan 7, 12:49 GMTScheduled - Hi,“During the night of 20/01/2025 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start Date & Time: 20/01/2025 23:00End Date & Time: 21/01/2025 04:00Outage Duration: 0 hours 20 minutes**All times listed are UK Local Time**Affecting the below areas:B98 7AS, BA1 1HB, BA1 1HB, BA2 4LT, BA2 5AH, BH1 4BH, BS3 4EG, CO15 4TL, CR01LD, CV22 5EH, DN15 9GE, EC1R 3AU, EC4M 7BP, EC4M 7RA, EX10 8AY, EX16 6LT, EX3 0PB, FK10 1RY, FK7 7SP, G20 7AL, GL12 7PJ, GL12 8ET, HA5 4UH, HX4 9BH, IG8 8HF, IP24 3RE, LL57 4YH, LS225HA, ME10 1XS, OX16 3TA, OX49 5SP, PE15 8PWRM15 4RU, SE1 6DF, SE37QR, SN14 8SR, SO30 2FZ, SW4 9ET, SW4 9ET, SW99SP, TA23 0RE, TQ12 3BN, W1C2DZ, WF9 3AP, WS1 2JR, YO195UF, YO7 1TSWe apologise for any inconvenience caused by this essential maintenance.”

THIS IS A SCHEDULED EVENT Jan 15, 00:05 - 06:05 GMTJan 6, 09:57 GMTScheduled - Hi,During the night of 15/01/2025 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, Ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 15/01/2025 @ 00:05End date & time: 15/01/2025 @ 06:00Outage Duration: 0 hours 30 minutesAffecting the below areas:BA1 1HB, BA1 1HE, BA1 2BT, BA1 5RG, BA11JW, BA2 4LT, BA2 5AH, BS1 5NA, BS11 8AZ, BS11 9YT, BS22 8NG, CB7 4UB, CF62 5QN, CM1 1NG, CM20 2FB, CO15 1PU, CO15 3DZ, CV10 7SD, CV22 5EH, DL14 7EG, DL37AG, EC4M 7BP, EX2 8PY, GU34 1HN, HR1 1JT, IG8 8HF, IP24 3RE, LS1 2ED, LS1 2RY, LS1 4BA, LS12 6AB, LS25 4DY, LU5 4TP, M21DW, ME10 1XS, NR12 8QN, NR29 4QD, NR6 6NE, OX16 3TA, PL1 3RP, PL8 2LF, RG1 1AX, RG12 1WA, RG24 8NE, RM15 4RU, SK176DU, SN5 8YW,SN58YW, SO14 7FW, SO15 0AD, SO15 2EW, ST3 7DF, WF1 2UN, YO195UF, YO30 4XEWe apologise for any inconvenience caused by this essential maintenance.”

THIS IS A SCHEDULED EVENT Jan 12, 06:00 - 18:00 GMTJan 9, 13:45 GMTScheduled - Hi,During the night of 12/01/2025 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 12/01/2025 06:00:00End date & time: 12/01/2025 18:00:00Impact to services Anticipated Downtime : 720 MinutesAffecting the below areas:Accrington Bradford Brighouse Calder Valley Cleckheaton Dudley Hill Elland Great Harwood Halifax Headingley Hebden Bridge Illingworth Laisterdyke Littleborough Low Moor Milnsbridge Pudsey Rochdale Rossendale Sowerby Bridge Todmorden WhitworthWe apologise for any inconvenience caused by this essential maintenance.”

Dec 19, 08:00 GMTCompleted - The scheduled maintenance has been completed.Dec 19, 06:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 18, 17:01 GMTScheduled - Hi,During the early morning of 19-12-2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 19-12-2024 06:00End date & time: 19-12-2024 08:00Affecting the below areas:EdinburghWe apologise for any inconvenience caused by this essential maintenance.”

Dec 16, 23:49 GMTCompleted - The scheduled maintenance has been completed.Dec 16, 17:49 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 28, 17:50 GMTScheduled - Hi,During the night of 16/12/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start Date & Time: 16/12/2024 22:00End Date & Time: 17/12/2024 04:00Outage Duration: 0 hours 50 minutes**All times listed are UK Local Time**Affecting the below areas:M21DW ,EX5 1GB,G1 3AJ, L14DQ, DN31 1TX, WS41BW, B7 5RQ, SE37UD, G13AN ,G1 1DA, G1 3AJ, G1 3AJ, KY11 2WW, ST5 7FB, CV22 5EHWe apologise for any inconvenience caused by this essential maintenance.”

Dec 12, 16:00 GMTCompleted - The scheduled maintenance has been completed.Dec 12, 15:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 29, 16:33 GMTScheduled - Hi,Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 12/12/2024.Please email the team for anything urgent on:support@gradwell.comcustomerservice@gradwell.comorder.escalation@gradwell.comtech@gradwell.comWe apologise for any inconvenience this may cause.

Dec 10, 04:00 GMTCompleted - The scheduled maintenance has been completed.Dec 9, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 25, 12:37 GMTScheduled - Hi,During the night of 9/12/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start Date & Time: 09/12/2024 22:00End Date & Time: 10/12/2024 04:00Outage Duration: 0 hours 20 minutes**All times listed are UK Local Time**Affecting the below areas:B98 7AS, BA1 1HB, BA1 1HB, BA2 4LT,BA2 5AH, BH1 4BH, CO15 4TL, CR01LD, CV22 5EH, DN15 9GE, EC1R 3AU, EC4M 7BP, EC4M 7RA, EX10 8AY, EX16 6LT, EX3 0PB, FK10 1RY, FK7 7SP, G20 7AL, GL12 7PJ, GL12 8ET, HA5 4UH, HX4 9BH, IG8 8HF, IP24 3RE, LL57 4YH, LS225HA, ME10 1XS, NG13 0EA, OX16 3TA, OX49 5SP, PE15 8PWRM15 4RU, SE1 6DF, SE37QR, SN14 8SR, SO30 2FZ, SW4 9ET, SW4 9ET, SW99SP, TA23 0RE, TQ12 3BN, W1C2DZ, WF9 3AP, YO195UF, YO7 1TS.We apologise for any inconvenience caused by this essential maintenance.”

Dec 6, 05:00 GMTCompleted - The scheduled maintenance has been completed.Dec 5, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 18, 10:18 GMTScheduled - Hi,During the night of 05/12/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 05/12/2024 22:00End date & time: 06/12/2024 05:00Affecting the below areas:AB33 8NU, BA1 1HB, BA2 4LT, BA2 5AH, CV22 5EH, E3 3JQ, EC1R 3AU, EC4M 7BP, EC4M 7RA, EX10 8AY, EX16 6LT, EX3 0PB, FK10 1RY, FK7 7SP, GL12 7PJ, GL12 8ET, HA5 4UH, IP24 3RE, LL57 4YH, ME19 6LP, OX16 3TA, PE15 8PW, RM15 4RU, SE37QR, SO30 2FZ, SW4 9ET, TQ12 3BN, W1C2DZ, W1F 7SE, WF9 3APWe apologise for any inconvenience caused by this essential maintenance.”

Nov 26, 04:00 GMTCompleted - The scheduled maintenance has been completed.Nov 25, 20:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 25, 11:48 GMTScheduled - Hi,During the night of 25th Nov 2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 25th Nov 2024 20:00End date & time: 26th Nov 2024 06:00 AndStart date & time: 26th Nov 2024 20:00End date & time: 27th Nov 2024 06:00Affecting the below areas:LeedsWe apologise for any inconvenience caused by this essential maintenance.”

Nov 21, 18:00 GMTCompleted - The scheduled maintenance has been completed.Nov 21, 12:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 21, 15:18 BSTScheduled - Hello, On Thursday 21st November 2024 from 12pm, our support & sales team, will be unavailable due to a company-wide event. Our support teams will be monitoring our ticketing system for P1 support cases only. Our On-Call service is available in the event of any total loss of service, and we will continue to monitor our infrastructure 24/7 to ensure availability. Normal hours will resume on 22nd November 2024.You can also stay up to date with any unlikely service changes or interruptions via the Gradwell Status page & please visit the Gradwell Knowledge Base for guides and advice. We apologise for any inconvenience this may cause. If you have any questions, please email our team at support@gradwell.comKind Regards, Gradwell Service Team

Nov 21, 01:00 GMTCompleted - The scheduled maintenance has been completed.Nov 20, 20:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 13, 17:26 GMTScheduled - Hi,During the night of 20 November 2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibre line, should be considered at risk for the duration of the maintenance window:Start date & time: 20 November 2024 20:00End date & time: 21 November 2024 03:00Affecting the below areas: SloughWe apologise for any inconvenience caused by this essential maintenance.”

Nov 8, 03:00 GMTCompleted - The scheduled maintenance has been completed.Nov 7, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 25, 13:12 BSTScheduled - Hi,During the night of 07/11/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibre line, should be considered at risk for the duration of the maintenance window:Start date & time: 07/11/2024 22:00End date & time: 08/11/2024 03:00Affecting the below areas:B37 7HB, B96 6EW, BA2 4LT, BA2 5AH, BD20 0EE, BS25 5RJ, BT27 5SR, CF31 1JD, CF44 8ER, CF62 5QN, CM0 8QB, CO10 1NW, CO5 9SE, CV10 9A, CW5 6QQ, DL4 1HF, DN15 9GE, IP29 5ND, LS225HA, LU7 4UH, NG13 0EANR12 8QN, NR29 4QD, NR32 4AH, OL2 5JD, OX49 5SP, PO20 3UE, PO31 8HB, RG41 4TS, RM19 1NZ, RM19 1NZSA14 8PD, SK14 2BU, SN14 8SR, ST3 7DF, ST6 6JZ, ST7 4SP, TA23 0RE, TQ1 2LL, WR15 8XA, WS10 0DR, YO7 3BTWe apologise for any inconvenience caused by this essential maintenance.

Nov 6, 06:00 GMTCompleted - The scheduled maintenance has been completed.Nov 6, 01:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 10, 16:09 BSTScheduled - Hi,During the night of 06/11/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 06/11/2024 01:00:00 End date & time: 06/11/2024 06:00:00Affecting the below areasAintree Anfield Arrowebrook Aughton Green Billinge Bootle Bromborough Caldy Claughton Eccles Ellesmere Port Formby Great Crosby Hale Heswall Hightown Hoylake Telephone Exchange Huyton Irby Irlam Kingsley Liverpool Central Maghull Marshalls Cross Newton Le Willows Prescot Rock Ferry Runcorn East Runcorn Main Saint Helens Sefton Park Southport Stockton Heath Stoneycroft Wallasey Waterloo WidnesWe apologise for any inconvenience caused by this essential maintenance.”

Nov 5, 06:05 GMTCompleted - The scheduled maintenance has been completed.Nov 5, 00:05 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 29, 16:50 GMTScheduled - Hi,During the night of 05/11/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibre line, should be considered at risk for the duration of the maintenance window:Start date & time: 05/11/2024 00:05:00End date & time: 05/11/2024 06:00:00Impact to services Anticipated Downtime : 120 MinutesWe apologise for any inconvenience caused by this essential maintenance.”

Oct 22, 14:00 BSTCompleted - The scheduled maintenance has been completed.Oct 22, 08:30 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 21, 16:10 BSTScheduled - Hi,During the day of 22/10/2024 one of our suppliers will be undergoing emergency planned engineering works to improve their network resilience. All connectivity services should be considered at risk for the duration of the maintenance window, with intermittent loss of service anticipated.Start date & time: 22/10/2024 08:30:00 End date & time: 22/10/2024 14:00:00Area Affected: FerndownWe apologise for any inconvenience caused by this essential maintenance.Kind RegardsGradwell Support Team

Oct 18, 06:00 BSTCompleted - The scheduled maintenance has been completed.Oct 18, 00:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 8, 09:29 BSTScheduled - Hi,“During the morning of 18/10/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 18/10/2024 00:00:00End date & time: 18/10/2024 06:00:00We apologise for any inconvenience caused by this essential maintenance.”

Oct 18, 05:00 BSTCompleted - The scheduled maintenance has been completed.Oct 17, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 8, 11:34 BSTScheduled - Hi,During the night of 17/10/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start Date & Time: 17/10/2024 22:00End Date & Time: 18/10/2024 05:00We apologise for any inconvenience caused by this essential maintenance.

Oct 16, 06:00 BSTCompleted - The scheduled maintenance has been completed.Oct 15, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 8, 09:27 BSTScheduled - Hi,During the night of 15/10/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 15/10/2024 22:00:00End date & time: 16/10/2024 06:00:00We apologise for any inconvenience caused by this essential maintenance.

Oct 14, 06:00 BSTCompleted - The scheduled maintenance has been completed.Oct 14, 00:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 10, 16:14 BSTScheduled - Hi,“During the night of 14/10/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 14/10/2024 00:05:00 End date & time: 14/10/2024 06:00:00Affecting the below areas:Horsforth Hunslet Knaresborough Morley Otley PontefractWe apologise for any inconvenience caused by this essential maintenance.”