Services Status

THIS IS A SCHEDULED EVENT Nov 21, 12:00 - 18:00 GMTOct 21, 15:18 BSTScheduled - Hello, On Thursday 21st November 2024 from 12pm, our support & sales team, will be unavailable due to a company-wide event. Our support teams will be monitoring our ticketing system for P1 support cases only. Our On-Call service is available in the event of any total loss of service, and we will continue to monitor our infrastructure 24/7 to ensure availability. Normal hours will resume on 22nd November 2024.You can also stay up to date with any unlikely service changes or interruptions via the Gradwell Status page & please visit the Gradwell Knowledge Base for guides and advice. We apologise for any inconvenience this may cause. If you have any questions, please email our team at support@gradwell.comKind Regards, Gradwell Service Team

THIS IS A SCHEDULED EVENT Nov 7, 22:00 GMT  -  Nov 8, 03:00 GMTOct 25, 13:12 BSTScheduled - Hi,During the night of 07/11/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibre line, should be considered at risk for the duration of the maintenance window:Start date & time: 07/11/2024 22:00End date & time: 08/11/2024 03:00Affecting the below areas:B37 7HB, B96 6EW, BA2 4LT, BA2 5AH, BD20 0EE, BS25 5RJ, BT27 5SR, CF31 1JD, CF44 8ER, CF62 5QN, CM0 8QB, CO10 1NW, CO5 9SE, CV10 9A, CW5 6QQ, DL4 1HF, DN15 9GE, IP29 5ND, LS225HA, LU7 4UH, NG13 0EANR12 8QN, NR29 4QD, NR32 4AH, OL2 5JD, OX49 5SP, PO20 3UE, PO31 8HB, RG41 4TS, RM19 1NZ, RM19 1NZSA14 8PD, SK14 2BU, SN14 8SR, ST3 7DF, ST6 6JZ, ST7 4SP, TA23 0RE, TQ1 2LL, WR15 8XA, WS10 0DR, YO7 3BTWe apologise for any inconvenience caused by this essential maintenance.

THIS IS A SCHEDULED EVENT Nov 6, 01:00 - 06:00 GMTOct 10, 16:09 BSTScheduled - Hi,During the night of 06/11/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 06/11/2024 01:00:00 End date & time: 06/11/2024 06:00:00Affecting the below areasAintree Anfield Arrowebrook Aughton Green Billinge Bootle Bromborough Caldy Claughton Eccles Ellesmere Port Formby Great Crosby Hale Heswall Hightown Hoylake Telephone Exchange Huyton Irby Irlam Kingsley Liverpool Central Maghull Marshalls Cross Newton Le Willows Prescot Rock Ferry Runcorn East Runcorn Main Saint Helens Sefton Park Southport Stockton Heath Stoneycroft Wallasey Waterloo WidnesWe apologise for any inconvenience caused by this essential maintenance.”

THIS IS A SCHEDULED EVENT Nov 5, 00:05 - 06:05 GMTOct 29, 16:50 GMTScheduled - Hi,During the night of 05/11/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibre line, should be considered at risk for the duration of the maintenance window:Start date & time: 05/11/2024 00:05:00End date & time: 05/11/2024 06:00:00Impact to services Anticipated Downtime : 120 MinutesAffecting the below areas:Bamber Bridge Blackburn Brinscall Darwen Hoghton Mellor Pleasington Rose Street Waverley WilpshireWe apologise for any inconvenience caused by this essential maintenance.”

Oct 22, 14:00 BSTCompleted - The scheduled maintenance has been completed.Oct 22, 08:30 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 21, 16:10 BSTScheduled - Hi,During the day of 22/10/2024 one of our suppliers will be undergoing emergency planned engineering works to improve their network resilience. All connectivity services should be considered at risk for the duration of the maintenance window, with intermittent loss of service anticipated.Start date & time: 22/10/2024 08:30:00 End date & time: 22/10/2024 14:00:00Area Affected: FerndownWe apologise for any inconvenience caused by this essential maintenance.Kind RegardsGradwell Support Team

Oct 18, 06:00 BSTCompleted - The scheduled maintenance has been completed.Oct 18, 00:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 8, 09:29 BSTScheduled - Hi,“During the morning of 18/10/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 18/10/2024 00:00:00End date & time: 18/10/2024 06:00:00We apologise for any inconvenience caused by this essential maintenance.”

Oct 18, 05:00 BSTCompleted - The scheduled maintenance has been completed.Oct 17, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 8, 11:34 BSTScheduled - Hi,During the night of 17/10/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start Date & Time: 17/10/2024 22:00End Date & Time: 18/10/2024 05:00We apologise for any inconvenience caused by this essential maintenance.

Oct 16, 06:00 BSTCompleted - The scheduled maintenance has been completed.Oct 15, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 8, 09:27 BSTScheduled - Hi,During the night of 15/10/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 15/10/2024 22:00:00End date & time: 16/10/2024 06:00:00We apologise for any inconvenience caused by this essential maintenance.

Oct 14, 06:00 BSTCompleted - The scheduled maintenance has been completed.Oct 14, 00:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 10, 16:14 BSTScheduled - Hi,“During the night of 14/10/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 14/10/2024 00:05:00 End date & time: 14/10/2024 06:00:00Affecting the below areas:Horsforth Hunslet Knaresborough Morley Otley PontefractWe apologise for any inconvenience caused by this essential maintenance.”

Oct 13, 08:00 BSTCompleted - The scheduled maintenance has been completed.Oct 13, 05:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 16, 10:53 BSTScheduled - Between 5am & 8am on 13/09/2024, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure. This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active. Which services will be affected? All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance. Do I need to do anything to get ready for this? If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from Please accept our apologies for any inconvenience this essential testing may cause.

Oct 10, 16:00 BSTCompleted - The scheduled maintenance has been completed.Oct 10, 15:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 30, 11:28 BSTUpdate - We will be undergoing scheduled maintenance during this time.Sep 16, 13:48 BSTScheduled - Hi,Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 10/10/2024.Please email the team for anything urgent on:support@gradwell.comcustomerservice@gradwell.comorder.escalation@gradwell.comtech@gradwell.comWe apologise for any inconvenience this may cause.

Oct 10, 06:00 BSTCompleted - The scheduled maintenance has been completed.Oct 10, 00:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 9, 11:20 BSTScheduled - Hi,During the night of [10/10/2024] one of our suppliers will be undergoing emergency planned engineering works to improve their network resilience. Services affected: 'DSL','EFM','EAD','Leased_Line','EoFTTC','FTTC','FTTP' Impact to services Anticipated Downtime : 60 MinutesStart date & time: 10/10/2024 00:00:00End date & time: 10/10/2024 06:00:00All connectivity services should be considered at risk for the duration of the maintenance window:We apologise for any inconvenience caused by this essential maintenance.

Oct 8, 06:05 BSTCompleted - The scheduled maintenance has been completed.Oct 8, 00:05 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 7, 10:39 BSTScheduled - Hi,During the night of 08.10.2024 one of our suppliers will be undergoing emergency planned engineering works to improve their network resilience. Services affected: 'DSL','EFM','EAD','Leased_Line','EoFTTC','FTTC','FTTP - OR'Start date & time: 08/10/2024 00:05:00End date & time: 08/10/2024 06:00:00Impact to services Anticipated Downtime : 180 MinutesWe apologise for any inconvenience caused by this essential maintenance.”

Oct 2, 14:12 BSTResolved - The upstream providers monitoring shows all services have remained stable since restoration earlier. If you are still experiencing any issues, please call our support team for further investigation.Please accept our apologies for the inconvenience these issue have caused.Oct 2, 12:30 BSTMonitoring - The upstream provider has advised they have identified a fault condition on a network node which has been resolved and services are restoring and will continue to be closely monitored. Please accept our apologies for the inconvenience these issue have caused.Oct 2, 12:06 BSTUpdate - The upstream providers architecture engineers are continuing to investigating the fault and have advised a further update will be available within the next hour. We would like to apologise for the inconvenience this is causing and appreciate your understandingOct 2, 11:30 BSTInvestigating - Hello,We're currently investigating an issue with hosted 3CX services and broadband services supplied by one upstream provider.Please accept our sincere apologies for the inconvenience caused.We will provide a further update by 12:00

Sep 25, 06:05 BSTCompleted - The scheduled maintenance has been completed.Sep 25, 00:05 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 11, 11:17 BSTScheduled - Hi,“During the night of 25/09/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 25/09/2024 @ 00:05:00 GMTEnd date & time: 25/09/2024 @ 06:00:00 GMTWe apologise for any inconvenience caused by this essential maintenance.”

Sep 19, 06:01 BSTCompleted - The scheduled maintenance has been completed.Sep 19, 00:01 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 11, 11:21 BSTScheduled - Hi,“During the night of 19/09/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 19/09/2024 @ 00:01 GMTEnd date & time: 19/09/2024 @ 06:00 GMTWe apologise for any inconvenience caused by this essential maintenance.”

Sep 12, 02:00 BSTCompleted - The scheduled maintenance has been completed.Sep 11, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 11, 17:43 BSTScheduled - Hi,During the night of 11/09/2024 one of our suppliers will be carrying out emergency work to mitigate against an identified limitation in their routing infrastructure which is causing degraded performanceAll connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 11/09/2024 @ 22:00 End date & time: 12/09/2024 @ 02:00 With 30 minutes of downtime expected for the affected circuits We apologise for any inconvenience caused by this essential maintenance and the late notice of this.

Sep 5, 16:00 BSTCompleted - The scheduled maintenance has been completed.Sep 5, 15:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 5, 10:04 BSTScheduled - Hi,Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 05/09/2024.Please email the team for anything urgent on:connectivity@gradwell.comcustomerservice@gradwell.comorder.escalation@gradwell.comtech@gradwell.comWe apologise for any inconvenience this may cause.

Aug 12, 17:13 BSTResolved - Hello, Google has confirmed they are investigating and all services have since been stable. If you are still experiencing any issues, please call our support team for further investigation.Aug 12, 14:59 BSTInvestigating - Hello, We are currently investigating reports of a global DNS outage, which we believe may be linked to Google's DNS servers. However, it appears that other server providers are also affected. Our team is working to determine the exact cause of the issue.Please accept our apologies for the inconvenience caused.

Jul 29, 10:18 BSTResolved - This incident has been resolved.Jul 24, 15:55 BSTMonitoring - Hello, We are seeing services return to normal. Please retest at your earliest convenience. If you are still having issues, please contact our support team on 01225 800888. Please accept our sincerest apologies for the inconvenience caused. We will provide an RFO in the next 10 working days. Kind Regards,Gradwell Service TeamJul 24, 15:23 BSTUpdate - Hello, We have been advised this is a suspected power issue at the Serverbank data centre. Our upstream suppliers Network and Technical teams are continuing to investigate.We will provide a further update by 16:15.Kind Regards,Gradwell Service TeamJul 24, 14:56 BSTUpdate - Hello, Our upstream carriers networking team are continuing to work on resolving the issue. At this time it is believed to be due to an issue within one of their data centres. We are seeing some services slowly restoring and we are monitoring the traffic.Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 15:30. Kind Regards,Gradwell Service TeamJul 24, 14:05 BSTIdentified - Our upstream carriers networking team have identified that an aspect of their core network has gone offline.They have advised a further update should be available at 14:30pmPlease accept our sincerest apologies for the inconvenience causedJul 24, 13:49 BSTInvestigating - Hello, We are aware of an issue that is impacting a subnet of our customers broadband connections going through one of our upstream carriers. Their network engineering and network systems teams are continuing to diagnose the issue.Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 14:00