Services Status

components affected: IP Voice - HVS - Portals – under maintenance May 9, 2026 22:00 BST maintenance – Hello, Just to let you know, we will be carrying out necessary work to improve our systems between 22:00 (UK Time) Saturday 9th May 2026 until 06:00 (UK Time) Sunday 10th May 2026 (we might need up to another 12 hours in case we overrun). We will be working on HVS. Service Service Impact Statement Order Submission via Business Zone - Please don't try to submit orders between 22:00 (UK Time) 09/05/2026 until 06:00 (UK Time) 10/05/2026 Access to Business Portal for feature management Available KCI's KCI's maybe intermittent and delayed during the outage

components affected: IP Voice - HVS - Portals – under maintenance May 2, 2026 00:00 BST maintenance – Hello, Just to let you know, we will be carrying out necessary work to improve our systems between 00:00 (UK Time) until 06:00 (UK Time) Saturday 2nd May 2026. We will be working on HVS. Service Service Impact Statement Order Submission via Business Zone Please don't try to submit orders between 00:00 (UK Time) until 06:00 (UK Time) 02/05/2026 Access to Business Portal for feature management Available KCI's KCI's maybe intermittent and delayed during the outage

components affected: IP Voice - HVS - Devices – under maintenance Apr 22, 2026 19:00 BST maintenance – Hello, Just to make you aware, there will be a firmware update for the Yealink CP965 and CP925 devices. The update will be implemented between 19:00 (UK Time) and 21:00 (UK time) on Wednesday 22nd April 2026. We are updating Yealink CP965 and CP925 devices to firmware version 87, the firmware is being updated proactively to ensure compatibility with future stock. Upcoming devices may ship with firmware v87, which cannot be rolled back to the current release. Updating now prevents potential incompatibility issues and ensures seamless support. No manual intervention is needed if your devices are already registered with the HVS system. However, it is recommended to verify that your devices are connected to the network and properly registered. This will cause no issues with the operation of the phones during this time, Devices will update automatically on their polling day or after a reboot.

components affected: IP Voice - HVS - Devices – under maintenance Apr 20, 2026 19:00 BST maintenance – Hello, Just to make you aware, there will be a firmware update for the Yealink W80 devices. The update will be implemented between 19:00 (UK Time) and 21:00 (UK time) on Monday 20th April 2026. We are updating Yealink W80 devices to firmware version 87.2, the firmware is being updated proactively to ensure compatibility with future hardware versions. Updating now prevents potential incompatibility issues and ensures seamless support. No manual intervention is needed if your devices are already registered with the HVS system. However, it is recommended to verify that your devices are connected to the network and properly registered. This will cause no issues with the operation of the phones during this time. Devices will update automatically on their polling day or after a reboot

components affected: IP Voice - HVS - Applications – under maintenance Apr 18, 2026 00:00 BST maintenance – Hello, Please be advised that we’ll be carrying out OS security patching on the Call Analytics platform between 00:00 (UK Time) until 08:00 (UK Time) Saturday 18th April 2026. For a short period during this window, the Call Analytics portal may be inaccessible and data processing may be slightly delayed.

components affected: IP Voice - HVS - Portals – under maintenance Apr 11, 2026 22:00 BST maintenance – Hello, Just to let you know, we will be carrying out necessary work to improve our systems between 22:00 (UK Time) Saturday11th April until 06:00 (UK Time) Sunday 12th April 2026 (we might need up to another 6 hours in case we overrun). We will be working on HVS. Order Submission via Business Zone - Please don't try to submit orders between 22:00 (UK Time) 11/04/2026 until 06:00 (UK Time) 12/04/2026 Access to Business Portal for feature management Available KCI's KCI's maybe intermittent and delayed during the outage

components affected: IP Voice - HVS - Portals – under maintenance Apr 4, 2026 00:00 BST maintenance – Hello, Just to let you know, we will be carrying out necessary work to improve our systems between 00:00 (UK Time) until 06:00 (UK Time) Saturday 4th April 2026. We will be working on HVS. Order Submission via Business Zone - Please don't try to submit orders between 00:00 (UK Time) until 06:00 (UK Time) 04/04/2026 Access to Business Portal for feature management: Available KCI's: KCI's maybe intermittent and delayed during the outage

components affected: IP Voice - HVS - Portals – under maintenance Mar 28, 2026 22:00 GMT maintenance – Hello, Just to let you know we will be carrying out necessary work to improve our systems between 22:00 (UK Time) Saturday 28 March 2026 until 03:00 (UK Time) Sunday 29 March 2026. We will be working on BTWholesale.com, this means you won't be able to logon to this system or some of its apps.

components affected: IP Voice - HVS - Devices – under maintenance Mar 19, 2026 19:00 GMT maintenance – Hello, Just to make you aware, there will be a firmware update for the Yealink T58W devices. The update will be implemented between 19:00 (UK Time) and 21:00 (UK time) on Thursday 19th March 2026. We are updating Yealink T58W to firmware version 87.2, the firmware is being updated proactively to ensure compatibility with future stock. Upcoming devices may ship with firmware version v87, which cannot be rolled back to the current release. Updating now prevents potential incompatibility issues and ensures seamless support. No manual intervention is needed if your devices are already registered with the HVS system. However, it is recommended to verify that your devices are connected to the network and properly registered. This will cause no issues with the operation of the phones during this time. Devices will update automatically on their polling day or after a reboot

components affected: IP Voice - HVS - Devices – under maintenance Mar 19, 2026 19:00 GMT maintenance – Hello, Just to make you aware, there will be a firmware update for the Yealink T46S devices. The update will be implemented between 19:00 (UK Time) and 21:00 (UK time) on Thursday 19th March 2026. We are updating Yealink T46S devices to firmware version 84.6. This update improves overall stability and resolves issues where certain WUI (web user interface) elements may become unresponsive after switching to the new device certificate No manual intervention is needed if your devices are already registered with the HVS system. However, it is recommended to verify that your devices are connected to the network and properly registered. This will cause no issues with the operation of the phones during this time. Devices will update automatically on their polling day or after a reboot

components affected: Portal - API – under maintenance Portal - Login – under maintenance Mar 17, 2026 12:00 GMT maintenance – Please be informed that emergency maintenance will take place today from 12:00 - 13:00, there is no expected downtime.

components affected: Portal - API – under maintenance Portal - Login – under maintenance Mar 16, 2026 15:00 GMT maintenance – Please be informed that emergency maintenance will take place today from 15:00 - 17:00, there is no expected downtime.

components affected: IP Voice - HVS - Portals – under maintenance Mar 12, 2026 05:00 GMT maintenance – BTWHOLESALE.COM Planned Outage Hello, Just to let you know we will be carrying out necessary work to improve our systems between 22:00 (UK Time) Saturday 11 April 2026 until 06:00 (UK Time) Sunday 12 April 2026 (we might need up to another 6 hours in case we overrun). We will be working on BTWholesale.com, this means you won't be able to logon to this system or some of its apps.

Mar 11, 2026 10:00 GMT maintenance – Please be informed that planned maintenance will take place today from 10:00 - 11:00, there is no expected downtime

components affected: IP Voice - HVS - Portals – under maintenance Mar 7, 2026 00:00 GMT maintenance – Hello, Just to let you know, we will be carrying out necessary work to improve our systems between 00:00 (UK Time) until 06:00 (UK Time) Saturday 7th March 2026. We will be working on HVS. Order Submission via Business Zone Please don't try to submit orders between 00:00 (UK Time) until 06:00 (UK Time) 07/03/2026 Access to Business Portal for feature management Available KCI's KCI's maybe intermittent and delayed during the outage

components affected: IP Voice - HVS - Devices – under maintenance Mar 4, 2026 19:00 GMT maintenance – Yealink Firmware Update Hello, Just to make you aware, there will be a firmware update for the Yealink T5 devices. The update will be implemented between 19:00 (UK Time) and 21:00 (UK time) on Wednesday 4th March 2026. We are updating Yealink T53, T53W and T57W devices to firmware version 87.2, the firmware is being updated proactively to ensure compatibility with future stock. Upcoming devices may ship with firmware version v87, which cannot be rolled back to the current release. Updating now prevents potential incompatibility issues and ensures seamless support. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Please note: Yealink T5x devices manufactured before 2020 will continue to use legacy certificates regardless of firmware version, therefore, they will continue to make and receive calls but not have access to other services and will not provision if removed from their current users. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ No manual intervention is needed if your devices are already registered with the HVS system. However, it is recommended to verify that your devices are connected to the network and properly registered. This will cause no issues with the operation of the phones during this time. Devices will update automatically on their polling day or after a reboot.

components affected: Portal - Login – under maintenance Mar 2, 2026 12:00 GMT maintenance – Please be informed that emergency maintenance will take place today from 12:00 to 17:30, there is no expected downtime

Feb 26, 2026 10:00 GMT maintenance – Please be informed that emergency maintenance will take place today from 10:00 - 11:00, there is no expected downtime

components affected: IP Voice - HVS - Devices – under maintenance Feb 25, 2026 19:00 GMT maintenance – Hello, Just to make you aware, there will be a firmware update for the Yealink W70 devices. The update will be implemented between 19:00 (UK Time) and 21:00 (UK time) on Wednesday 25th February 2026. We are updating Yealink W70 devices to firmware version 87.2, the firmware is being updated proactively to ensure compatibility with future stock. Upcoming devices may ship with firmware version v87, which cannot be rolled back to the current release. Updating now prevents potential incompatibility issues and ensures seamless support. No manual intervention is needed if your devices are already registered with the HVS system. However, it is recommended to verify that your devices are connected to the network and properly registered. This will cause no issues with the operation of the phones during this time. Devices will update automatically on their polling day or after a reboot.

components affected: IP Voice - HVS - Portals – under maintenance Feb 15, 2026 00:00 GMT maintenance – Hello, Just to let you know, we will be carrying out necessary work to improve our systems between 00:00 (UK Time) until 03:00 (UK Time) Sunday 15th February 2026. We will be working on HVS. Order Submission via Business Zone - Please don't try to submit orders between 00:00 (UK Time) until 03:00 (UK Time) 15/02/2026 Access to Business Portal for feature management - Available KCI's - KCI's maybe intermittent and delayed during the outage